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Marketing Communications Professional

Tina Ahmadi Heidari

Marketing Communications professional with a Master's degree from Stockholm University and experience in financial services at Nordax Bank and Swedbank. Combines strong business acumen with practical customer service experience and multilingual capabilities (Swedish, English, Persian fluent). Background includes handling financial transactions, customer relations, and digital services in banking environments.

Tina Ahmadi
contact@tinaahmadi.se
Stockholm
linkedin.com/in/tina-ahi-777635272

Experience

2022-present

Pre Collections/Payment Service Handler

Nordax Bank
  • Analyzed financial profiles and payment histories to assess risk and propose repayment solutions
  • Conducted identity verification through BankID and security protocols for compliant customer interactions
  • Managed high-risk loan cases via phone and digital platforms, ensuring regulatory compliance
  • Maintained strict adherence to GDPR and internal compliance policies in all customer interactions
2020-2022

Bank Clerk

Swedbank
  • Conducted KYC analysis and customer profiling to ensure regulatory compliance
  • Managed banking operations including account opening, transfers, and special case handling
  • Collaborated with AML departments to detect and report suspicious financial activities
  • Processed customer data in accordance with GDPR requirements for privacy protection
2017-2020

Cashier

Hemköp Jakobsberg Centrum
  • Developed strong attention to detail and accuracy in transaction processing
  • Enhanced customer assessment and situational awareness in fast-paced environments
  • Demonstrated discipline and compliance with financial procedures and controls
  • Built strong communication skills for handling sensitive financial interactions
2015-2017

Kiosk Assistant

Tele2 Arena & Ericsson Globe
  • Cultivated teamwork and adaptability in high-volume event environments
  • Enhanced customer service skills under pressure and situational demands
  • Developed foundational experience in transaction processing and financial responsibility
  • Built problem-solving skills through dynamic customer interactions

Education

Master's Programme in Marketing Communication

Stockholm University
2023 • 120 credits, advanced strategic communication and analytical research methods

Bachelor's in Global Management

Stockholm University
2019 • 180 credits, comprehensive business administration in accounting, finance, marketing, and management

English Course

Stockholm University
2016 • 30 credits

High School Diploma

Internationella Engelska Gymnasiet (IEGS)
2012-2015 • Economics - Law Program

Skills

Languages

Swedish (Fluent), English (Fluent), Persian (Fluent)

Technical Skills

Microsoft Office, Excel, GDPR Compliance, Customer Service, Digital Banking Systems

Soft Skills

Multilingual Communication, Customer Relations, Financial Services, Problem Solving, Team Collaboration

References available upon request • Last updated: September 2024